Shipping and Warranty Terms
UC Drone Inc, the Walkera USA center for drones and Walkera's Americas warehouse. Besides R&D, our plans are to move as much models and parts to the USA to service our North American customers and dealership, making it the largest Walkera Parts Store outside of China. We recognize this may take time and will be driven by demands, however we will still be able to ship all parts and new models directly from our Walkera factory and even manufacture parts On Demand (JIT). Warehouses do not like to hold inventory for long, so count on us, we will be conducting sales, deals all year round, so check back for more surplus deals.
Shipping and Pickup Warehouse Location.:
UC DRONE INC
212 S Mead St
Seattle, WA 98108
Call first for PICKUPS : 206-762-2023 ( Mon-Thr 11am - 4pm PST, West Coast)
Popular products purchased by end-users are usually shipped from our USA warehouse if in stock, if not our logistic manager can find any parts in storage at factory and will automatically ship it from the factory at no additional cost for most parts. Products that are newly released or pre-release orders, parts, custom orders, limited editions or in large quantities, will be shipped directly from our factory in Guangzhou China or FedEx Lantua Island H.K. Warehouse facility; either way items that are over $500 will be shipped with UPS/FedEx/USPS/TNT/DHL duration (5-7 days) plus handling time, which ever one is the fastest to please all our customers/clients. Please allow for 1-3 days for handling and fulfillment. You may also know that LiPo batteries are subjected to certain restrictions so we may use different carriers at any time to be compliant. We cannot ship to PO Box and your physical address must be confirmed when using Paypal. Any products over $750 will require a delivery signature. Discounted shipping are usually included for items over 10 kg, as the cost of shipping from factory can cost USD$205.12 (a Voyager 4, 22kg cost $890) via DHL. Majority of the model aircrafts usually include free shipping and you can add additional parts on the same order to save on free shipping. Small products up to 0.4 kg will also have a discounted flat rate via USPS or International Post. It is the customer's responsibility to pay all customs fees, duties and taxes at time of package delivery, it is the law of your country.
Our USA warehouse is being stock up at the same time while supplying to our US distributors / dealers. All products are FCC certified unless you purchase a CE part or made a special import request. Our Seattle Warehouse will house the inventories for all North America dealers. You can order to Pickup and save on shipping. Call the warehouse to confirm an appointment, after you order.
Large quantities shipped to dealers or corporations will be shipped via container and may take up to 2 weeks for delivery and customs to clear.
Major Holidays Please note our USA Warehouse will close during Christmas/New Year holidays - month of December every year. Our China Factory will close during the Chinese Spring Festival Celebrations - month of February, every year, for two weeks.
USA Carrier Holidays, No Shipping. Jan 1: New Year's Day. Jan 15: MLK. May 28: Memorial Day. Jul 4: Independence Day. Sep 3: Labor Day. Oct 8: Columbus Day. Nov 12: Veterans Day. Nov: Thanksgiving Thursday. Dec 25: Christmas Day. (Additional Ref. USPS)
Our largest customer base are from the USA, Canada and surprisingly Australia, but we can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Additional Handling/Restriction Fee may apply to Middle Eastern Countries, Africa (contact Support directly for invoice and estimates).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may be provided the carrier. Please also note that the shipping rates for many items we sell are weight-based. To comply with the shipping carriers we use, all weights may be rounded up to the next full value.
|Continental USA||Only $3.90 and up, we absorb most of the import cost for you. Rates determined by carriers by weight. A Low Order $5 Shipping Minimum may be added for orders under 200 grams, so add a few more items, and get those items instead of a fee. FREE shipping over $200|
|International, Hawaii||Rates determined by carriers by weight.|
Spend over $200 FREE USA domestic shipping or $500 for FREE international shipping. You can add additional parts on the same order to leverage the free shipping, the discounts are estimated during checkout. Additional Handling/Restriction Fee may apply to some countries if the shipping rates exceeds the cost of the product.
You have the option to send us a Carrier Bill Code or Prepaid Shipping label from Seattle to your Destination. Add items to your cart first and contact us for weight and dimensions first.
Authorized Service Center
UC DRONE INC offers service and maintenance plans to customers who want to get their models repaired or maintained. Like any vehicles, regular maintenance is recommended. Please create a Support ticket for a Return Authorization (RMA) before sending any models for service. Please be prepared to include videos or photos showing areas needing repairs, in order to obtain estimates. Contact Support
Warranties and Repair Policy
All sales are final, products cannot be returned for any reason including a customer no longer needing or wanting a product or lack of product knowledge. If the item is faulty, in which case the following applies:
In our North American office, we strive to do things better and to always extend a personal touch, rest assured that if you purchase a product from us, we will help you one way or another. All products sold by UCDrone will have minimum warranty of 30-days and each major component of an aircraft (example motors, ESC etc) may carry it's own warranty terms or commercial service contract or extended warranty exclusive to UC Drone . We only warranty products sold by UCDRONE, because of our separate USA accounting system, funding and management. Due to the nature of this hobby, we do not cover damages as a result of a crash, lost or LiPo batteries that are not properly stored. Warranty is voided when your model aircraft and any equipment is subjected to a crash or have been modified physically or by firmware.
Only At UCDrone
|Racing Drones \ Helicopters \ Planes
Rodeo 110, 150, Furious 215, Super CP etc.
Aibao, Voyager 4, Vitus, X350 Premium, Tali H500, QR X800
|Main Controller / GPS||6 Months|
|Camera / Gimbal unit||6 Months|
|Remote Controller||6 Months|
No Extended Warranty
Accessories and Parts sold separately, example cameras, FPV monitor, gimbals, LED lights, TX etc.
|30 days + UCdrone 60 days Extend D-Warranty*|
* Discretional D-Warranty allows a customer to purchase a replacement unit at cost (for example you accidentally drop your brand new camera, you may have an option to purchase a replacement lens or another new camera at cost from our warehouse. This is only provided to our good standing customers who submit a ticket directly, limited to what is in stock and subjected to a manager's discretion.
All products are checked before they are sent out. In the unlikely event that product is faulty, we must be notified within 30 days of receipt and product must be returned to our service center for repair at the address as provided by us, provided that the device has not been altered beyond that necessary to evaluate it, has no physical damage, and has been soldered or assembled by the user. Manufacturing defects identified during that period will be repaired by UC DRONE INC or replaced by with the same item. You are required to provide photos or a video of the item(s) if returns for servicing is required. This is to help us assist you in evaluating the problem, before you ship back a product. This will help you determine if a product is indeed a defect.
UC DRONE INC will not accept products that have been clearly used more than the amount needed to evaluate their functionality. If the products are found to be in working condition and the lack of functionality is a result of knowledge or assembly error on the customer’s part, no replacement will be made, but the products will be returned to the customer at their expense. The warranty is voided if there is evidence that the product has been modified, hack, used with non Walkera software, parameters changed or an effort to “unauthorized fix” it, UC DRONE INC will not be responsible and therefore will not provide an exchange or repair it.
We may choose to send you a replacement part (DIY). If you prefer to have it repaired at our service center, an estimated labor cost will be provided by our USA Authorized Service Centers.
UC DRONE INC shall not be liable for special, indirect or consequential damages, losee of profits or production or commercial loss in any way connected with the products, whether such claim is based in contract, warranty, negligence, or strict liabilty. As UC DRONE has no control over use, setup, final assembly, modification or misuse, no liability shall be assumed nor accepted for any resulting damage or injury. By the act of use, setup or assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the liability assciated with the use of Products, you are advised not to purchase the products immediately.
Walkera established in 1994 in Guangzhou, China; becoming the largest professional aeromodel manufacturer focused on the research and sales of personal consumer aerial models. Walkera known for developing the first commercially available micro quadcopter, The Ladybird, that started the consumer drone race. Walkera now owns two subsidiaries, UCDrone North America and Europe, exporting products to more than 100 countries and regions.